Returns and Exchanges Policy

This policy sets out the procedures for returns, exchanges and defect notices for products sold by NYZ BEBE TEKSTİL KONFEKSİYON SANAYİ VE TİCARET LİMİTED ŞİRKETİ (the "Seller"). The Wholesale Sales and Dealership Terms apply together with this policy to wholesale sales to dealers, and the Distance Sales Contract and the applicable legislation apply to buyers who shop through a sales link as consumers.

1. Dealers (wholesale sales)

1.1. Notice of defects: The dealer inspects the products received without delay. Obvious defects are notified within two days of delivery and defects detectable on inspection within eight days; hidden defects are notified as soon as they are discovered (Article 23/1-c of the Turkish Commercial Code No. 6102).

1.2. How to notify: Notice is given through the returns and defect notice screen of the dealer account, stating the order number, product, colour, size and quantity, with photographs showing the defect. For parcels delivered damaged, the carrier is asked to draw up a report, which is attached to the notice.

1.3. Assessment: The Seller assesses the notice within seven working days at the latest and may ask for the products to be sent for inspection. If the defect is accepted, the product is replaced with a non-defective equivalent, the price is reduced, or the price is credited to the current account or refunded. The cost of sending defective products is borne by the Seller.

1.4. Non-defective products: Returns or exchanges of non-defective products require the Seller's prior written approval. For approved returns, products must be unused, unwashed, with labels and original packaging intact and in saleable condition, and sent within fourteen days of the approval date at the dealer's expense.

1.5. Refund amount: The value of accepted returns is calculated on the amount actually paid for the product (net of discounts) and credited to the dealer's current account or, at the dealer's request, refunded by the method of payment.

2. Consumers buying through a sales link

This section applies to buyers who shop through a sales link for purposes other than trade or profession and who are consumers within the meaning of Consumer Protection Law No. 6502.

2.1. Right of withdrawal: The consumer may withdraw from the contract within fourteen days of the day the product is delivered to them or to a third party they designate, without giving any reason and without paying any penalty. For orders whose products are delivered separately, the period runs from the day the last product is received.

2.2. Notice of withdrawal: The right of withdrawal is exercised by sending a clear statement within the period through one of the channels below. Quoting the order number speeds up processing.

• in writing to 100. Yıl Mah. Nato Cad. No: 170/D-5, Bandırma / Balıkesir, delivered by hand or through a notary

2.3. Sending the product back: Within ten days of sending the notice of withdrawal, the consumer sends the product back with the contracted carrier and return code that the Seller communicates in reply to the notice. The cost of returns made this way is borne by the Seller. The product must be sent with its invoice and any accessories and packaging.

2.4. Refund: Within fourteen days of receiving the notice of withdrawal, the Seller refunds all payments collected, including the product price and delivery costs, in one instalment, by a method appropriate to the means of payment used by the consumer and without any cost or obligation for the consumer. For card payments, the time until the refund appears on the account depends on the issuing bank.

2.5. Use of the product: The consumer is not liable for changes and deterioration if they use the product during the withdrawal period in accordance with its operation, technical features and instructions for use. The consumer is liable for any loss of value caused by use beyond these limits.

2.6. Exceptions to the right of withdrawal: Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared or personalised according to the consumer's wishes or personal needs, or for products whose protective elements such as packaging, tape or seal have been opened after delivery and whose return is not suitable for health and hygiene reasons (for example opened dummies, feeding bottles and oral care products, and underwear whose hygiene strip has been opened).

2.7. Defective products: If the product delivered is defective, the consumer may exercise one of the rights under Article 11 of Law No. 6502: withdrawal from the contract with a refund, a price reduction in proportion to the defect, free repair, or replacement with a non-defective equivalent. Liability for defects lasts two years from delivery.

3. Exchanges

Requests to exchange a size or colour are met subject to stock availability. If an exchange is not possible, the return provisions apply. For wholesale sales, exchanges are subject to the approval and conditions in clause 1.4.

4. Complaints and disputes

You can send your requests and complaints through the contact channels above. Consumers may apply to the consumer arbitration committee of their place of residence or of the place of the transaction within the monetary limits announced each year by the Ministry of Trade, and to consumer courts for disputes above those limits.

This is a translation; in case of discrepancy the Turkish text prevails.